Return & Refund Policy

Last updated: October 19, 2026

Thank you for shopping with AQUAWELLA.

We want every customer to have a positive shopping experience. This Return & Refund Policy explains our conditions for returns, exchanges, cancellations, and refunds.

1. Returns

Return eligibility depends on the product, its condition, and the circumstances of your purchase.

For full-priced products, you may contact us to request a return. Voluntary return requests are reviewed individually and must be approved before an item is sent back.

Where a voluntary return is approved, the product must generally be unused, in its original condition, and returned with its original packaging and included accessories.

We reserve the right to decline voluntary change-of-mind returns, subject to applicable consumer protection laws.

2. Sale Items and Discounted Products

All items purchased at a discounted or promotional price are considered final sale and are not eligible for voluntary change-of-mind returns or exchanges.

This includes products purchased during sales, promotional campaigns, limited-time offers, or using promotional discount codes.

This restriction does not apply to defective, damaged, incorrectly delivered, or non-conforming products where the customer has rights under applicable law.

Nothing in this section limits mandatory statutory withdrawal, warranty, or consumer protection rights.

3. How to Request a Return

Before returning any product, please contact our customer support team at:

info@aquawella.com

Include your order number, the product concerned, and the reason for your request.

If a return is approved, we will provide the applicable instructions and return destination.

Please do not send products back without receiving return instructions.

Unapproved returns may not be accepted, except where applicable law provides otherwise.

4. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and photographs where available.

We will review the situation and provide an appropriate remedy in accordance with applicable law.

Depending on the circumstances, this may include a replacement, repair, price reduction, or refund.

Discounted products remain covered by applicable rights relating to defective or non-conforming goods.

5. Hygiene and Used Products

For hygiene reasons, voluntary returns of shower heads, filters, and bathroom accessories that have been installed or used may be refused.

Where applicable law provides a specific exception for sealed goods unsuitable for return for health protection or hygiene reasons, that exception will apply only when its legal conditions are met.

This does not affect statutory rights relating to defective products or other mandatory consumer protections.

6. Return Shipping Costs

For voluntary returns approved by AQUAWELLA, customers are generally responsible for return shipping costs unless otherwise agreed.

Where a product is defective, incorrect, or otherwise non-conforming, return shipping costs will be handled in accordance with applicable law.

Customers should contact us before arranging international return shipping.

7. Exchanges

Exchanges are subject to product availability and return eligibility.

Discounted or promotional items are not eligible for voluntary exchanges unless otherwise expressly agreed.

If you received an incorrect or defective product, please contact us so we can arrange an appropriate solution.

8. Refunds

Once an authorized return has been received and inspected, we will notify you of the outcome.

Where a refund is approved or legally required, it will generally be issued to the original payment method.

Processing times may vary depending on your payment provider.

Refunds required by applicable consumer law will be processed within the legally applicable deadlines.

If your refund has been approved but has not appeared within a reasonable period, please contact us.

9. Order Cancellations

If you wish to cancel or modify your order, please contact us as soon as possible.

We will attempt to accommodate requests before order processing or dispatch.

Once an order has been processed or shipped, cancellation or modification may no longer be operationally possible.

Any mandatory statutory cancellation or withdrawal rights remain unaffected.

10. Statutory Consumer Rights

This policy does not exclude or restrict any rights that customers may have under applicable consumer protection laws.

Where a statutory right of withdrawal applies, including qualifying online purchases covered by EU consumer law, that right will be respected regardless of whether a product was purchased at full price or at a discount.

Rights relating to defective, incorrectly described, or non-conforming goods remain applicable regardless of promotional pricing.

11. Contact Information

For questions about returns, refunds, exchanges, or order cancellations, please contact:

AQUAWELLA

Email: info@aquawella.com

Website: https://aquawella.com