Terms of Service

Last updated: October 19, 2026

1. Overview

Welcome to AQUAWELLA.

These Terms of Service ("Terms") govern your use of https://aquawella.com and any purchases made through our online store.

Throughout these Terms, "AQUAWELLA", "we", "us", and "our" refer to the operator of the AQUAWELLA online store.

Our website is powered by Shopify, which provides the e-commerce infrastructure used to operate our store.

By accessing our website or placing an order, you agree to these Terms and acknowledge our Privacy Policy.

Nothing in these Terms limits or excludes consumer rights that cannot lawfully be waived.

2. Use of Our Website

You agree to use our website only for lawful purposes.

When placing an order, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you.

You agree to provide accurate and complete information when making a purchase or contacting us.

You are responsible for ensuring that the contact and delivery information you provide is correct.

We reserve the right to restrict access to our website where necessary to prevent fraud, security threats, or unlawful activity.

3. Products and Product Information

AQUAWELLA offers shower accessories, filtered shower heads, replacement filters, and related bathroom products.

We aim to provide accurate product descriptions, images, specifications, and information about included accessories.

Product appearance may vary slightly due to lighting, photography, and individual screen settings. However, the product supplied must correspond to the material characteristics and specifications stated in its product listing.

Each product page identifies the available options and included components.

Any product specifications, compatibility information, or performance descriptions are limited to those expressly stated in the applicable product listing.

We may update product descriptions, availability, or specifications when necessary. Such changes do not alter the terms of an already accepted order without the customer's agreement or another lawful basis.

4. Prices and Currency

Product prices are displayed in the currency selected for your shopping experience.

For customers shopping in Switzerland, prices are generally displayed in Swiss francs (CHF).

The final amount payable, including applicable taxes and delivery charges collected by AQUAWELLA, is displayed at checkout before an order is submitted.

Where applicable, import charges and the party responsible for them are explained in our Shipping Policy or during checkout.

Prices may change without prior notice. However, price changes will not affect orders already accepted at a confirmed price.

Any currency conversion or foreign transaction charges imposed independently by your bank or payment provider are subject to that provider's terms.

5. Placing an Order

By submitting an order, you request to purchase the selected products at the price displayed during checkout.

After placing an order, you will receive an electronic confirmation containing relevant purchase details.

We reserve the right to refuse or cancel orders where reasonably necessary, including in cases of suspected fraud, payment failure, incorrect product availability, or a material pricing error.

If we cannot fulfil an order after receiving payment, we will notify you and arrange an appropriate refund.

Please check your order details carefully before completing your purchase.

If you need to change or cancel an order, contact us as soon as possible at info@aquawella.com.

Once an order has entered processing or shipment, changes or cancellation may no longer be operationally possible. This does not affect applicable statutory cancellation or withdrawal rights.

6. Payment Methods

Payments are processed through the payment methods available at checkout.

Our store uses Shopify and supported third-party payment providers to process transactions.

Available payment methods may vary by country, currency, or customer location.

Payment information is handled in accordance with the security practices and terms of the relevant payment provider.

An order may be placed on hold or cancelled if payment cannot be completed or verified.

We do not generally receive complete payment card details from our payment processors.

7. Shipping and Delivery

AQUAWELLA works with third-party fulfilment and logistics partners to process and deliver customer orders.

Depending on the product and destination, orders may be prepared and dispatched from fulfilment facilities outside Switzerland, including mainland China.

For deliveries to Switzerland, our current standard shipping estimate is 8–10 business days after dispatch.

This is an estimated transit period, not a guaranteed delivery date. Order processing time may be additional.

Delivery estimates may vary because of order processing, carrier operations, customs procedures, public holidays, or other circumstances.

If a significant delivery issue arises, we will provide reasonable assistance and information about available options.

Once an order has shipped, tracking details will be provided where available.

Customers are responsible for providing an accurate delivery address.

For more information about shipping destinations, estimated delivery times, charges, and international deliveries, please refer to our Shipping Policy.

Nothing in this section limits any responsibility or delivery rights imposed by applicable law.

8. Returns, Refunds and Cancellations

Customer satisfaction is important to AQUAWELLA.

If you receive an incorrect, damaged, defective, or otherwise non-conforming product, please contact us at info@aquawella.com with your order number and a description of the issue.

Photographs may help us resolve the issue more quickly, but any request for supporting information will remain subject to applicable consumer law.

Returns, exchanges, and refunds are handled in accordance with applicable law and our published Return and Refund Policy.

Where mandatory consumer withdrawal or cancellation rights apply, including qualifying distance purchases covered by EU consumer protection law, those rights will be respected.

Any applicable legal rights relating to defective or non-conforming goods remain unaffected by these Terms.

9. Product Use and Compatibility

Customers should review the product description, specifications, and available installation instructions before using a product.

Shower heads and accessories should be installed and maintained according to the instructions applicable to the purchased model.

Compatibility with existing shower equipment may depend on the connection type and configuration of the customer's shower system.

Customers should check the compatibility information provided in the product listing before purchase.

If you are uncertain about installation or compatibility, please contact us before placing an order.

Nothing in this section excludes liability for defective products or limits mandatory consumer rights.

10. Intellectual Property

The AQUAWELLA website contains branding, product descriptions, graphics, photographs, and other content that may be protected by intellectual property laws.

Such content belongs to AQUAWELLA or its respective rights holders and licensors.

You may browse our website and use its content for ordinary personal shopping purposes.

Commercial reproduction, redistribution, or unauthorized use of protected website content is not permitted without the appropriate authorization.

All third-party trademarks and brand names remain the property of their respective owners.

11. Third-Party Services

Our website may use third-party services to provide payment processing, order management, fulfilment, shipping, analytics, and customer support.

These may include Shopify, payment processors, shipping carriers, and fulfilment providers.

Certain third-party services may be governed by additional terms and privacy notices.

Although third parties may assist with performing our services, AQUAWELLA remains the customer's point of contact for purchases made directly through our store.

Any rights and responsibilities relating to customer purchases remain subject to applicable law.

12. Privacy and Personal Information

Your privacy is important to us.

Personal information is processed in accordance with our Privacy Policy and applicable data protection laws.

Information necessary for order fulfilment may be shared with relevant payment processors, logistics partners, and service providers.

Please review our Privacy Policy for additional details about personal information, cookies, international data transfers, and your rights.

13. Customer Conduct

When using our website, you agree not to:

• Engage in fraudulent or unlawful activity.

• Attempt to interfere with website security or functionality.

• Introduce malicious software or harmful code.

• Impersonate another individual or organization.

• Misuse another person's personal information.

• Infringe intellectual property rights.

• Use the website in a manner that unlawfully interferes with other customers or our operations.

We may take proportionate action against misuse, including restricting access where justified by law.

14. Website Availability and Information

We aim to maintain accurate information and reliable access to our website.

However, temporary interruptions may occur due to maintenance, updates, technical problems, or circumstances beyond our reasonable control.

We may correct typographical errors, inaccurate descriptions, or technical issues when identified.

We do not guarantee uninterrupted website availability.

Any limitations of responsibility under these Terms apply only to the extent permitted by applicable law.

15. Liability and Consumer Rights

AQUAWELLA is responsible for its obligations under applicable consumer protection and contract laws.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

This includes mandatory rights concerning defective goods, non-conforming products, personal injury, and other legally protected claims where applicable.

To the extent permitted by law, we are not responsible for losses caused solely by circumstances outside our reasonable control, provided that we have complied with our applicable legal obligations.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our operations, services, or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

Changes will not retroactively remove rights arising from purchases already made.

Where required by law, we will provide additional notice of material changes.

17. Governing Law

These Terms are governed by the laws of Switzerland, subject to any mandatory consumer protection provisions applicable in the customer's country of residenc