Shipping Policy

Last updated: October 19, 2026

Thank you for shopping with AQUAWELLA.

We are committed to providing a reliable and transparent delivery experience. This Shipping Policy explains how your order is processed, shipped, and delivered.

1. Order Processing

Once your order has been placed and payment has been confirmed, we begin preparing it for fulfilment.

Orders are processed through our international fulfilment partners. Processing times may vary depending on product availability, order volume, weekends, and public holidays.

Please note that order processing and shipping transit times are separate.

You will receive an email notification once your order has been dispatched.

2. Shipping Destinations

AQUAWELLA currently ships to Switzerland.

Orders are fulfilled through our international logistics network and may be dispatched from facilities outside Switzerland, including China.

We aim to provide a smooth delivery experience regardless of where your order is prepared.

3. Estimated Delivery Times

For deliveries within Switzerland, our estimated standard shipping time is:

8–10 business days after dispatch.

Business days generally exclude weekends and public holidays.

Delivery estimates are not guaranteed and may occasionally be affected by:

• Customs processing

• Carrier delays

• Public holidays

• Weather conditions

• Unexpected logistical disruptions

If your order experiences a significant delay, please contact us and we will assist you.

4. Shipping Costs

Any applicable shipping charges are displayed at checkout before you complete your purchase.

Free shipping may be offered when explicitly indicated on our website or during checkout.

The total amount payable will be shown before you confirm your order.

5. Customs Duties and Import Taxes

For orders delivered to Switzerland, AQUAWELLA uses a Delivered Duty Paid (DDP) fulfilment arrangement.

Under this arrangement, applicable import duties, import taxes, and customs handling charges covered by our fulfilment service are included in the delivery arrangement.

Customers should not be required to pay additional customs or import charges upon delivery for orders shipped under these terms.

If a shipping carrier unexpectedly requests an additional customs payment, please contact us before making the payment so we can investigate.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

Tracking updates may take some time to appear after dispatch.

You can use the tracking information provided to follow your shipment's progress.

7. Incorrect Shipping Addresses

Please ensure that your shipping address and contact details are accurate before completing your order.

If you notice an error, contact us as soon as possible at info@aquawella.com.

We will do our best to correct the information before dispatch.

Once a package has entered transit, address changes may no longer be possible.

Additional costs arising from an incorrect address may apply where permitted by law and where the error is attributable to the customer.

8. Lost, Damaged or Delayed Packages

If your order arrives damaged, appears to be lost, or experiences an unusual delay, please contact our support team.

Include your order number and a brief description of the issue.

For damaged deliveries, photographs of the product and packaging may help us investigate the situation more efficiently.

We will review the issue with our fulfilment and shipping partners and arrange an appropriate solution in accordance with applicable law.

Depending on the circumstances, this may include a replacement, refund, or another suitable resolution.

Your statutory consumer rights remain unaffected.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will attempt to accommodate your request before the order has been processed or dispatched.

Once an order has entered shipment, changes or cancellation may no longer be operationally possible.

Any applicable statutory cancellation rights and refund obligations remain unaffected.

10. Multiple Items in One Order

When possible, multiple products purchased in the same order may be packed and shipped together.

In certain circumstances, items may be shipped separately due to product availability or fulfilment requirements.

If an order is shipped in multiple packages, additional tracking information may be provided.

11. Contact Us

For questions about shipping, delivery times, tracking, or your order, please contact:

AQUAWELLA

Email: info@aquawella.com

Website: https://aquawella.com

We are happy to assist with any delivery-related questions.